Frequently Asked Questions (FAQs) for Complete Cleaning Solutions

Q: What cleaning services do you offer? A: At Complete Cleaning Solutions, we specialize in a variety of cleaning services tailored to meet your needs. Our offerings include domestic cleaning, commercial cleaning, deep cleaning, window cleaning, end-of-tenancy cleaning, and kitchen cleaning.

Q: How are your cleaning services priced? A: Our services are priced transparently to ensure clarity and fairness. For domestic cleaning, we charge £20 per hour. Our commercial cleaning services are available at £25 per hour. Additionally, we offer the option of supplying eco-friendly cleaning products for commercial cleanings at a nominal fee of £5 per session to cover the cost of supplies.

Q: Are your cleaning professionals trained and background checked? A: Absolutely. Our team members undergo thorough background checks and receive extensive training in cleaning techniques, customer service, and safety protocols. At Complete Cleaning Solutions, we pride ourselves on our professionalism and reliability.

Q: Do you provide the cleaning supplies and equipment? A: Yes, we provide all necessary cleaning products and equipment for every job, ensuring a high-quality clean with eco-friendly products. For our commercial clients opting for us to supply cleaning products, a small additional fee applies, guaranteeing the use of premium, sustainable supplies.

Q: How do I book a cleaning service? A: Booking with us is simple. You can schedule our services through our website, by email, or over the phone. We offer flexible scheduling to fit your busy lifestyle and meet your cleaning needs.

Q: Need to cancel or reschedule? A: No problem! Just let us know at least 24 hours before your appointment to avoid any fees. Cancellations within 24 hours are subject to a 50% service fee, and no-shows will be charged in full. We appreciate your understanding and cooperation.

Q: Can I request a specific time for my cleaning service? A: Yes, we strive to accommodate your preferred cleaning times. Let us know your desired schedule, and we'll do our best to align our services accordingly.

Q: What is your cancellation policy? A: We understand that plans can change. To cancel or reschedule a service, please provide us with at least 24 hours' notice to avoid any charges.

Q: Do you offer a satisfaction guarantee? A: Your satisfaction is our priority. If you're not completely satisfied with our cleaning, please contact us within 48 hours of service completion. We're committed to making it right at no additional cost.

Q: Are you insured? A: Yes, Complete Cleaning Solutions is fully insured, offering peace of mind to our clients and protection for our team.

Q: How can I provide feedback on your services? A: We value your feedback immensely. Please feel free to share your thoughts via our website, email, or by giving us a call. Your feedback helps us continually improve and serve you better.